Rodney Ramirez
How I got here
My passion for AI started when I watched Iron Man and wanted my own JARVIS. That never really went away. I started in IT support — tickets, hardware, access requests — and somewhere in between I realized the real problem was not the tickets. It was that everything was manual, so I started building.
IT Administrator · HTM (How To Manage)
Sole IT admin supporting 600+ users between clients and internal employees. Built AI-powered ticket triage, Copilot rollouts, and Teams-based automation on top of a full M365/Azure stack.
Read about my time at HTM →
IT Analyst · Riviera Dining Group
Supported a fast-moving hospitality group across restaurant technology, user support, vendor coordination, and new-location infrastructure needs.
Read about my time at Riviera →
IT Associate · Frida
Handled frontline support, troubleshooting, user access, hardware, and the operational details that keep teams moving.
Read about my time at Frida →AI Automation Consultant
Building AI automation systems and internal tools for small businesses. Focused on practical adoption over impressive demos.
Read about my consulting work →Check out my projects
Four specialized agents coordinated by one orchestration layer.
AI helpdesk analyst handling 30–80 tickets daily.
Barcode-first grocery list app built around the stuff I actually run out of.
Integration over Innovation
The best automation fits how people already work. I map the workflow before I touch the tools.
Simple beats impressive
A system someone uses every day beats a demo nobody trusts. I’ve shipped both. I know which one wins.
Ownership
Idea to execution. I own the outcome, not just the deliverable.
Useful AI
AI should make work clearer and faster. If it adds complexity, I rebuild it until it doesn’t.
Currently open to the right opportunity.
Looking for AI implementation, product operations, or digital product roles where I can build things that actually get used. If that sounds like your team, let's talk.
Send a MessageBased in Miami, FL · Open to hybrid or remote