IT Analyst · Riviera Dining Group
Summary
Riviera taught me how technology shows up in a restaurant: POS, internet, phones, printers, tablets, vendors, staff access, and the pressure of opening doors on time. This role required constant pivoting — systems broke during restaurant rush hours and there was no time to troubleshoot slowly. I learned to diagnose fast, fix under pressure, and document everything so it didn't happen twice.
Supported a fast-moving hospitality group across restaurant technology, user support, vendor coordination, and new-location infrastructure needs.
- Supported day-to-day restaurant IT across users, devices, cloud tools, access, troubleshooting, and operational technology needs.
- Helped with full infrastructure setup for Claudie, including restaurant network needs, workstations, printers, phones, tablets, POS-related technology, and launch-day support.
- Coordinated with vendors and service providers to keep installs, access, equipment, and troubleshooting moving across restaurant timelines.
- Worked with hospitality teams where downtime is visible fast, so fixes had to be clear, quick, and practical for non-technical users.
Claudie Restaurant Infrastructure Setup
Supported the technology setup behind a restaurant launch — network needs, devices, phones, printers, POS-adjacent systems, and launch-day readiness.
Vendor Coordination
Worked with outside vendors and service providers so installs, equipment, access, and troubleshooting stayed aligned with opening timelines.
Hospitality Support Flow
Handled practical support for restaurant teams where every delay affects service, staff, and guests quickly.
Skills
Tools and areas I used in the role.