IT Associate · Frida

Frida is where I learned the foundation: real users, real tickets, real access issues, and the operational details that decide whether teams can move or get stuck.

Handled frontline support, troubleshooting, user access, hardware, and the operational details that keep teams moving.

• Started close to the work: support tickets, access requests, hardware issues, user troubleshooting, and day-to-day IT operations.
• Learned how teams actually get blocked: unclear ownership, missing access, broken devices, slow handoffs, and tools that create friction.
• Built strong troubleshooting habits by solving practical problems for people who needed technology to just work.
• That foundation shaped how I build now — practical systems first, polished demos second.